We are available by online chat in the bottom right hand corner, or by Phone on 01752 854246 8-5 Monday to Friday. Alternatively, should you require some assistance choosing the right tool, some information regarding your order or just wish to say hello, please do not hesitate to contact us! The below form can be used to contact us by email - we aim to respond to all queries within 1 working day. Or Email us at Sales@powertoolmate.co.uk.
Returns Information - At Powertoolmate, we offer a no hassle 30 days returns policy. If you no longer require the item and as long as the item hasn't been used, we will accept it back for a full refund. Please contact us for more information regarding this. Please note, we recommend using a trackable service when returning the item to ourselves as we are not responsible for the package that you are returning.
Warranty Information -
If your item develops faults after 30 days of purchase, you will be covered by warranty directly with the manufacturer of the product and they will, in most cases arrange an uplift and get the item repaired/replaced. Please refer to below for further information:
If a fault develops after 30 days of purchase, please contact DeWalt Aftersales directly on 01753 511 234. Alternatively, please take the item to your nearest service centre. This can be located via: http://www.2helpu.com/DEWALT/GB/en-GB/AgentLocator/SearchAgentLocators. You can also extend your warranty to 3 years with most items bar batteries, nailers, laser levels and chargers if you register the tools within 30 days of purchase via: https://mydewalt.dewalt.co.uk/3/
If a fault develops after 30 days of purchase, please contact Milwaukee/Ryobi directly on 01628 894400. All items are covered by a 12 month warranty as standard, but items besides batteries, nailers and chargers can be extended to 3 years if you register the items via: https://uk.milwaukeetool.eu/header/service/warrenty-registration/ or for
Ryobi: https://uk.ryobitools.eu/header/support/product-registration-warranty/within 30 days of purchase.
Faults developed after 30 days of purchase are covered by a 12 month warranty as standard. Please visit: : www.makitauk.com/returns-form.html to arrange a return for a repair/replacement. Certain tools can have their warranty extended to 3 years if you register the items via: https://www.makitauk.com/3-year-warranty.html within 30 days of purchase.
For all other manufacturers, please contact us directly for more information.
We are also active on social media - see our Facebook page here: https://www.facebook.com/powertoolmateuk/