Returns Policy

Returns               

Items no longer required:
In the unlikely event that an item does not meet your expectations and/or you have made a mistake in ordering/an item does not fit or the wrong size, we are happy to accept returns within 30 days of receipt of the item.

All items must be unused and with the original packaging and accessories supplied with the original item ordered.

To start the process, please fill in the returns form (click here to download form) and send the item back with the completed returns form, to the below address:

For Milwaukee Products:
Westward Building Services LTD

Units 104-107
Elliot Road
Faraday Business Park
Plymouth
PL4 0ST

For all Other Products:
Westward Building Services LTD

Burraton Road
Parkway Industrial Estate
Saltash
Cornwall
PL12 6LU

You will need to arrange the return of the goods and we suggest that the items are sent using a tracked service.

We are able to collect the item but there will be a cost dependant on size and location of the item. Charges may also apply if the collection is missed by yourselves.

 If your item is returned without a returns form, there may be a delay processing any refund or replacement.

Please note: IF YOU are sending the item back yourselves, please let us know in advance so we can provide you with a RMA number which speeds up the process once returned.

Incorrectly Supplied Items:

Unfortunately, there may be times where we make a mistake and send you the incorrect item. Should this happen, please fill out the returns form (click here to download form) within 48 hours of receipt.

We will send you a returns label or arrange a collection if easier for you as soon as possible and get the replacements arranged.


Faulty/Damaged Items:
If upon receipt the item is damaged, please ensure the parcel is signed for as damaged and contact us within 48 hours. Please take photos of the damage and send to returns@powertoolmate.co.uk

If your item is faulty upon receipt, please fill out the returns form (click here to download form) and we will send a label/arrange collection for the item to be returned and inspected. After inspection and once we are satisfied there is a fault, we will either replace the item or arrange for a full refund of the item.

Should your item become faulty within 30 days please follow the above procedure.

After 30 days, our tools come with a manufacturer’s warranty which ranges from 1 year to 2-3 years. We advise to register all tools after purchase to benefit from upgraded warranty. Please see our warranty page for more information (click here to download form).

*Vacuums/Extractors - must be returned with the dust empty or removed. Failure to do so may result in your item being rejected and additional charges applied.